Managed Support Services
We understand that business productivity is becoming increasingly dependant on the performance of IT systems and networks. NCS’s team of skilled support engineers and consultants are committed to ensuring our customer’s IT networks operate as smoothly as possible. This helps you achieve greater results through improved and consistent levels of service for your company. Working nationwide, around the clock, we can respond quickly and effectively.
Whether your company is looking for assistance in supporting your existing IT team, or whether you need to pass full responsibility for your systems to someone else, NCS have a solution to fit.
Help Desk Support
Our team of experienced Help Desk staff becomes the first port of call for all your issues. Providing first line support, many problems are resolved instantly. If the problem cannot be resolved they will dispatch an engineer to your site adhering to pre-agreed response times.
“Virtual IT Manager”
Our “Virtual IT Manager” service is designed for companies with little or no in-house IT skills. Rather than simply reacting quickly when a problem arises, we become fully responsible for the well-being of your IT. This involves regular pro-active visits by our engineers and regular meetings with our experienced Account Management team who will discuss your IT strategy and help you make the right choices when it comes to investing in your systems.
On-Site Services
Supporting our customer’s IT teams, NCS can provide on-site resources for all your needs. Whether it’s assistance with project work or whether you need a trusted partner to deal with the day-to-day issues, allowing you to focus on planned projects, NCS can deliver.
This service is also useful to our customer’s with no internal IT support, where we can provide an on-site presence daily, weekly or at a frequency to suit your business.
Remote Help Desk
Many of our customers benefit from our Remote Help Desk service. Taking first line support calls can be time consuming and are often resolved by ”talk throughs“ or by remote log in. Our service deals with all of these calls and our engineers will take time to understand the users issues, freeing up valuable time for your own IT team.