• Service & Support
    SERVICE & SUPPORT

Service Desk

Copier Service 03452 000 057
Telecoms Service 03452 000 058

Belfast Service Desk

Call us on 028 9073 5555

About Our Service Desk

In a typical month the copier department receives 3300 calls ranging from toner deliveries, return to fits, preventative maintenance and emergency calls. Find out more about the desk using the sliders below.
Response Levels

In a typical month the copier department receives 3300 calls ranging from toner deliveries, return to fits, preventative maintenance and emergency calls. Of those calls there is an average of 30% of which are Emergency Calls which have a response time of 3 hours 45 minutes across the UK. NCS’s average contracted call response time is 8 hours.

Those clients on 4 hours response have an average response of 2 hours 32 minutes.

There is an average of 3.35 calls per day that receive a 1st time fix.

Engineers Training
Resource
Call Logging
Disaster Recovery Overview

HEAD OFFICE

NCS Head Office

65 Rodney Street
Glasgow
G4 9SQ

t: 0141 353 0000
f: 0141 353 0011

e: salesadmin@ncs-ltd.com

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