Desktop Telephony Assistant
Desktop Telephony Assistant
Panasonic's Desktop Telephony Assistant (DTA) - all the functions of a call centre, whatever your business size.
Offering complete integration between a PC network and compatible Panasonic telephone system (PBX), the Panasonic DTA gives you all the important functions of a call centre, in one easy to install, easy to use, software package. And because it connects your PC and Telephone System via your computer network, it offers maximum flexibility for multiple users.
For companies who have frequent telephone contact with customers, the DTA helps you to be more efficient and more customer service orientated. These valuable functions are available from the PC desktop:
- Screen popping
- Macros
- Call hold
- Call transfer from list, selected by name or number
- Auto-dial from list, selected by name or number
- Auto-dial directly from Microsoft Outlook and other applications, including Windows phone dialler
- Call logging
- Real-time extension and line status display viewer