Service Desk
Copier Service 03452 000 057
Telecoms Service 03452 000 058
Belfast Service Desk
Call us on 028 9073 5555
Email The Service Desk
Copier Service: servicedesk@ncs-ltd.com
Telecoms Service: telecomservice@ncs-ltd.com
About Our Service Desk
In a typical month the copier department receives 3300 calls ranging from toner deliveries, return to fits, preventative maintenance and emergency calls. Find out more about the desk using the sliders below.
Response Levels
In a typical month the copier department receives 3300 calls ranging from toner deliveries, return to fits, preventative maintenance and emergency calls. Of those calls there is an average of 30% of which are Emergency Calls which have a response time of 3 hours 45 minutes across the UK. NCS’s average contracted call response time is 8 hours.
Those clients on 4 hours response have an average response of 2 hours 32 minutes.
There is an average of 3.35 calls per day that receive a 1st time fix.
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Call Us
Call us on 0141 353 0000