Service Positions.

Service Delivery Manager

NCS is proud to be one of the largest office technology providers in the UK and as such have strong relationships with some of the world’s leading manufacturers which include Mitel, Panasonic, Lexmark, Toshiba and many more.

We are currently recruiting for a Service Delivery Manager to join and manage our Service, Billing and SOP Team within the Glasgow Head Office. Reporting to the Group Service Director, the Service Delivery Manager will assist in the smooth running of our busy Service, Billing and SOP Departments.

Reference ID: NCS ServiceDeliveryManagerMay2022
Job Types: Full-time, Permanent
Service Department

  • To identify additional areas for profitable delivery
  • To ensure accurate and transparent reporting
  • To ensure the processes are in place and working effectively to deliver customer satisfaction
  • To lead the engineering teams effectively, providing clear direction to ensure people are working to common goals
  • To hold regular team meetings to include process, resource, and site reviews, with gap analysis, and business improvement recommendations
  • To conduct vehicle, equipment & process audits to inspect and document engineers’ van stock and equipment
  • To carry out checks to ensure that engineers are treating NCS products, equipment, and their personal safety in line with company policies
  • To follow up all client escalations relating to service engineering issues and quality of delivery as and when required
  • To ensure Engineers are fully trained and compliant by managing a training and competencies matrix
  • Identify training needs across all divisions.
  • To ensure staff can efficiently and effectively address customer and company needs
  • To operate to the highest business standards, manage risk and protect the NCS brand
  • To lead compliance and implementation of NCS values, principles, initiatives and governance requirements throughout the Regions
  • To manage the Field Engineering teams to keep operational costs to a minimum and within budget
  • Provide customer facing support on compliance delivery for service contracts as required.
  • To support the Planned Services Manager to ensure that all properties & assets have the required level of planned maintenance and remain compliant.
  • Ensure consistent and accurate reports are produced which indicate the completion of related works and SLA’s are being met.
  • Work with existing managers to improve efficiency and resolve issues on any client contract
  • Ensure timely feedback of updates and information for NCS customers and attend customer meetings if required.
  • Ensure maximum productivity of the administration team to prevent records from not being obtained or checked over the course of a reporting period
  • Promote best practice, competence, and continuous improvement when in all aspects of NCS service delivery.
  • Ensure adherence to KPI service level thresholds or otherwise provide mitigation for related contracts
  • To support the business
  • Experience in FM or Office Equipment industry.
  •  Very high ability with Microsoft Office packages, particularly Excel
  •  Understanding of different service levels within the NCS service model
  •  High understanding of FM service and contract delivery and commercial implications
  • High attention to detail
  • Methodical and procedure approach to problem solving
  • Patient approach to work and communication style
  • Excellent communication skills, written and verbal
  • Able to work under pressure to tight deadlines

Photocopier Engineer

With eight branches nationwide and an ever-expanding product portfolio, NCS is proud to be one of the UK’s largest office technology providers. We are currently looking for two experienced field based Photocopier Engineers to join our existing service team in the following locations: Southampton and Bristol.

This key role will entail installation, maintenance, support and diagnostics of mainly Toshiba, Canon and Lexmark MFD/Printer ranges.

  • Service Toshiba, Canon and Lexmark MFD’s/Printers (ongoing manufacturer training provided)
  • Attend breakdowns and service calls
  • Install, set-up and networking of MFD’s/Printers
  • Liaise with other departments for deliveries/installation
  • Deal with problems as quickly and efficiently as possible
  • Provide a highly satisfactory service to customers
  • Experience of installing, servicing and networking different types of printers and MFD’s (Toshiba, Canon and/or Lexmark experience preferred but not essential)
  • This is a customer facing role so the candidate must have proven experience dealing with customers
  • The candidate must have the ability to work under pressure, on their own initiative and as part of a team
  • Good time keeping and communication skills are imperative
  • The candidate must have the ability to liaise with staff and clients at all levels
  • The candidate must be eager to learn and succeed
  • Able to work under pressure
  • Able to take ownership of workload
  • Deal with problems as quickly and efficiently as possible
  •  Able to think logically and laterally
  • Be a team player
  •  A full driving licence is required.

The successful candidate will benefit from a competitive salary (£25,000 – £30,000Dependent on experience) Company Car, Fuel Card, Laptop and Smart Phone are provided. This is a full time, permanent position. Hours of work are 08:30-17:30 Monday to Friday.


Only successful candidates will be contacted for interview.

Van Driver/Workshop Engineer

With 8 branches nationwide and an ever-expanding product portfolio, NCS is proud to be one of the UK’s largest office technology providers.

The Van Driver/Workshop Engineer position is role which will benefit from the support & experience of the current Field Service Engineering team to develop a competency in setting up and installing office equipment whilst performing the main duty of delivering our equipment.

The candidate will be based in Purfleet area but will be expected to travel to accommodate training & learning.
A clean licence is required (a maximum of 3 points would be acceptable)

The role involves the Setup and Installation of all Copier/Printer products.

  • Servicing Kyocera, Toshiba, Lexmark and Samsung MFD’s/Printers and Neopost Products (full training provided)
  • Shadow/buddy with lead engineer
  • Installing photocopiers/Printers/Mailroom products
  • Setting up photocopiers/Printers/Mailroom products
  • Networking photocopiers/Printers/Mailroom products
  • Liaise with Logistics Controller
  • Operate a long wheel-based van or a vehicle equivalent in size and/or load capacity to transport goods to and from specified destinations, as directed.
  • Fuel the assigned vehicle using fuel card.
  • Perform routine vehicle maintenance, such as checking oil, water, and tyres; report any non-routine problems or malfunctioning equipment to management.
  • Perform daily pre-trip and post-trip vehicle inspections.
  • Assist in the creation of appropriate van schedule and ensure the plan is deliverable/achievable within designated working hours.
  • Read and interpret van schedule and assist/plan the most efficient route and service for customers.
  • Provide a communication link between customers and staff.
  • Operate assigned vehicle in a safe and courteous manner.
  • Follow specified instructions, procedures, and standards for the efficient and safe operation of the vehicle.
  • Conform to all local traffic laws and regulations governing the operation of a commercial van.
  • Assist in maintaining the warehouse in an organised and efficient manner
  • Perform miscellaneous job-related duties as assigned.
  • Deliver/setup machines to “Green button demonstration”
  • This is a customer facing role
  • The candidate must be professional in both manner and appearance at all times
  • The candidate must have the ability to work under pressure, on their own initiative and as part of a team
  • Good time keeping and communication skills are imperative
  • The candidate must have the ability to liaise with staff and clients at all levels
  • The candidate must be eager to learn and succeed
  • Able to work under pressure
  • Able to take ownership of workload
  • Deal with problems as quickly and efficiently as possible
  • Able to think logically and laterally
  • Be a team player
  • A clean licence is required (a maximum of 3 points would be acceptable)

There is also the opportunity for cross training, NCS also supply and install Telecom Equipment. This is a full time, permanent position. Hours of work are 08:30-17:30 Monday to Friday.

Only successful candidates will be contacted for interview.

Other opportunities

Sales positions

Admin positions

Aberdeen

Bon Accord House
Riverside Dr
Aberdeen
AB11 7SL

F: 0131 445 9951
T: 01224 399 150

Edinburgh

109/13b Swanston Road,
Swanston Steading
Edinburgh
EH10 7DS

F: 0131 445 9951
T: 0131 445 9950

Glasgow

65 Rodney Street
Glasgow
G4 9SQ

F: 0141 353 0011
T: 0141 353 0000

Belfast

Unit A1
19 Heron Road
Belfast
BT3 9LE

F: 028 9073 5566
T: 028 9073 5555

Newcastle

1 Staithes
The Watermark
Gateshead
NE11 9SN

F: 0191 482 9601
T: 0191 482 9600

Stoke-on-Trent

Unit 4 Scotia Road Business Park
Fitzgerald Way
Tunstall
Stoke-on-Trent
ST6 4HG

F: 01782 820 999
T: 01782 747 340

Norwich

428/429 Breckland Business Centre
St Withburga Lane
Dereham
Norwich
NR19 1FD

F: 01782 820 999
T: 01362 654 120

Essex

7 Dolphin Point
Dolphin Way
Purfleet
Essex
RM19 1NR

F: 01708 891 892
T: 01708 891 891

Mark Scott

Photocopier engineer

A bit about Mark

Photocopier Engineer. Repair & install new machines.

To keep the customers happy and keep up the high standard of service we provide the good
name of the company.

Anywhere that’s sunny and has a sandy beach ticks every box for me!

Paul McShane

Sales Director

A bit about Paul

I’m the Regional Sales Director for Northern Ireland and I see my role very much as a
supportive one for team in Belfast and for our customers in Northern Ireland.

My family, our customers, oh and a healthy degree of competitiveness

Me and my No.1 team doing the obligatory Family Christmas photo x

My eldest, Mia, currently wants to be a Mid Wife. I think she’d be great in a caring
role, however her future career choices change quiet regularly!

Thank you for
your enquiry.

A member of our team will be in touch very shortly.

Thank you for your submission.

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Nichola Miller

Sales Administrator

A bit about Nichola

I’m a Sales Administrator and I play with spreadsheets and move data around :)

Being able to solve problems for others and knowing you’ve made even a small difference to someone’s working day.

On the o2 Cable Cart in London heading to Country2Country

I wanted to be an archaeologist, until it dawned on me I may come across big spiders!