NHS England Better Purchasing Framework – Approved Supplier

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NHS England: Better Purchasing Framework – Approved Supplier


We are delighted to share the exciting news that NCS have recently been appointed as an Assured Supplier
within the Advanced Telephony Better Purchasing framework (BPf).  

Building Trust – NCS An Assured Supplier

NCS have long standing relationships with NHS Healthcare providers and currently support over 200 practices throughout the UK with a range of solutions and services from cloud based telecoms to managed print.

The BPf framework has been set-up to allow practices to procure cloud-based telephone systems from suppliers within the Better Purchasing framework who have been through rigorous early assurance. We trust this endorsement further demonstrates NCS’s ongoing commitment to develop and deliver highly effective, innovative telephony solutions to healthcare providers.

Developing and Strengthening Relationships

Steve Walklate, Sales Director says: “We already have a great relationship with many NHS Practices across England and are delighted that we can continue our work to provide innovative cloud based telephony solutions to our long standing customers as well as welcoming new GP Practices looking to transition from analogue to cloud. Following the rigorous onboarding process we really are thrilled to be officially selected as an assured supplier on the BPf list, an endorsement that enables us to develop and strengthen our relationships and our solutions to surgeries across England.
Advanced Cloud Telephony

The Better Purchasing framework is set to support practices, primary care networks and their Integrated Care Boards in commissioning advanced GP telephony systems built around cloud-hosted Voiceover IP (VoIP) systems, which include clinical system integration, remote access and peak demand management functionality.

PatientSmart – Innovative Hosted Telephony for Healthcare

NCS’s cloud hosted solution, PatientSmart has been designed to enhance the patient experience and streamline call management, providing a comprehensive communication solution tailored to the needs of both healthcare providers and patients.

·        PatientSmart streamlines patient interactions across various channels, including voice, email, and webchat, improving patient engagement and communication, providing a robust and easily expandable contact centre solution that can adapt seamlessly with the growing needs of medical practices

·        a modern, unified telephony system, feature-rich but intuitive and simple to use, PatientSmart offers outstanding service for
both healthcare providers and patients

·        authorised users can effortlessly manage configurations, from call pathways to new user additions, all through a secure
web portal with a user-friendly suite of self-service tools

·        PatientSmart provides comprehensive management reporting capabilities, both real-time and historical, enabling practices to review and improve their customer service or patient experience and boost operational effectiveness

Supporting Surgeries Throughout the Transition

Over the past few months we have been working closely with GP Practices across NHS England to navigate the options available and help them benefit from national funding support to transition to cloud-based telephony.  We understand that each practice may be at different stages in this process however we would like to offer assurance that regardless of their
current situation we welcome the opportunity to discuss their specific requirements and demonstrate the benefits of our tailored
hosted telephony solution, PatientSmart.

NHS Digital Online BPf Buyer Guide

View our listing on the NHS Digital Online BPf Buyer Guide, where you’ll find a comprehensive summary of our solution, from here you’ll also find a link to a video demonstration that
aims to introduce NCS and the key benefits of the PatientSmart Solution.

For more information:

NCS Gamma PatientSmart – NHS Digital

NCS PatientSmart (youtube.com)

03452 003 300


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Julie Cassidy

Marketing Manager

A bit about Julie

As the Marketing Manager I get to work on lots of different creative projects across the business!

Hands down my Dad, he’s 100% my hero and inspires me every day!

Whilst backpacking in Australia I stayed in an old Cattle Ranch in the middle of the outback and spent my days mustering cattle by horse back and later by helicopter (apparently one of the deadliest occupations in OZ).

Nichola Miller

Sales Administrator

A bit about Nichola

I’m a Sales Administrator and I play with spreadsheets and move data around :)

Being able to solve problems for others and knowing you’ve made even a small difference to someone’s working day.

On the o2 Cable Cart in London heading to Country2Country

I wanted to be an archaeologist, until it dawned on me I may come across big spiders!


Bon Accord House
Riverside Dr
AB11 7SL

F: 0131 445 9951
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Mark Scott

Photocopier engineer

A bit about Mark

Photocopier Engineer. Repair & install new machines.

To keep the customers happy and keep up the high standard of service we provide the good
name of the company.

Anywhere that’s sunny and has a sandy beach ticks every box for me!

Lakin Brown

Sales Administrator

A bit about Lakin

I’m a Sales Administrator at NCS. I deal with all the lease proposals and sales admin tasks as well as producing tremendous chat to my work colleagues, not easy being a full-time entertainer as well!

Short, Ginger & Highlander

I received a Vinyl Record from one of my sisters’ favourite bands and they dedicated the album to her. Her name is on the record. Don’t think anything can top that for me!

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Paul McShane

Sales Director

A bit about Paul

I’m the Regional Sales Director for Northern Ireland and I see my role very much as a
supportive one for team in Belfast and for our customers in Northern Ireland.

My family, our customers, oh and a healthy degree of competitiveness

Me and my No.1 team doing the obligatory Family Christmas photo x

My eldest, Mia, currently wants to be a Mid Wife. I think she’d be great in a caring
role, however her future career choices change quiet regularly!